Overnight stay on the mall's terrace, nightmarish waiting hours, and lack of personnel: Terrible service at Cluj Immigration Office

“I came at 18:44 the previous day and I was done at 10:40 in the morning.”

These words are how Daniil Nenakhov, an 18-year-old student from Kazakhstan at Babes-Bolyai University (UBB) in Cluj-Napoca, describes his experience obtaining his residence permit at the Cluj Immigration Office (IGI).